Refund Policy

We want you to be satisfied with every session. This policy applies to all purchases of TANDIU Cloud Android Session.

14-day refund

You can request a full refund for any session within 14 days of purchase. Email contact@tandiu.cn with your order number, or contact Paddle directly through the link in your receipt.

Failed sessions

If a session fails to start or is interrupted because of a problem on our side, you will be refunded in full, or offered a replacement session if you prefer.

How refunds are paid

Refunds are processed by Paddle, our Merchant of Record, to the original payment method. They usually appear within 5–10 business days depending on your bank.

Exceptions

Sessions terminated for violating the Acceptable Use Policy are not eligible for a refund. We may decline repeated refund requests that indicate abuse of this policy.